Store Policies

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Thank you for your support of Manon the Moon Mystics, handmade vegan bath products with a colorful twist! 
 
Due to CoVid-19 the postal system is facing delays which may result in longer turn around times with orders.
All orders are shipped 4-7 days of purchase.
Manon the Moon Mystics is not responsible for items once they are shipped. You will be sent a tracking number via the email provided with every order, which will state the time and current location of your package including delivery. We are not responsible for lost packages. If this happens, we recommend you filing a complaint through USPS with the tracking number that was given to you. The shipping option that you choose at checkout is shipping time, not delivery time and is not included in our turn around time of 4-7 days of purchase. 
Manon the Moon Mystics will not cancel an order.
 
Manon the Moon Mystics is not responsible for damaged, melted, or broken products in transit. 
 
Certain products may melt in warmer temperatures, we will not issue refunds, store credits, returns, or exchanges.
 
Due to the nature of our products we do not issue refunds or exchanges. Only store credit on a base by base situation.
Manon the Moon Mystics is not responsible for custom charges. Any open charges upon delivery is the responsibility of the buyer. 
Any orders that are flagged as fraudulent or suspicious by our payment processor will be cancelled and refunded.  If orders are continuing to be placed, it will result in a lifetime ban and are subject to a restocking fee of 10%